Return Policy:

Effective Date: 01-03-2025

At Arbi Mall, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, we offer a return policy for eligible items. Please review the following terms:

1. Return Eligibility
  • Products must be returned within 03 days of receiving the item.
  • The item must be in new, unused condition with original packaging, tags, and labels intact.
  • Some items are non-returnable, including but not limited to personal care products, perishable goods, and customized or made-to-order items.
2. Return Process

To initiate a return:

  • Contact us at sales@arbimall.com or call us at +92 333 6001594 within the return window to request a return authorization.
  • Provide your order number, item details, and the reason for the return.
  • We will provide you with a return shipping label (if applicable).
3. Return Shipping Costs
  • Return shipping costs are the responsibility of the customer unless the item is defective, damaged, or incorrect.
  • We recommend using a trackable shipping service or purchasing shipping insurance to guarantee that the item is returned safely.
4. Refunds
  • Once we receive and inspect the returned item, we will issue a refund to the original payment method within  07 days.
  • Shipping charges are non-refundable, except in cases of defective or incorrect items.
5. Exchanges
  • If you would like to exchange an item, please follow the return process and place a new order for the replacement item.
6. Damaged or Defective Items
  • If your product is defective or damaged upon arrival, please contact us immediately with photos of the damage or defect. We will arrange for a replacement or refund at no additional cost to you.
7. Sale Items
  • Sale items or clearance items are final and cannot be returned unless defective or damaged.
8. How to Contact Us

For any return inquiries, please contact us via:

Email: info@arbimall.com
Phone:  +92 333 600 1594
Address: House No. 260)B, Ali Block, Abbasia Town – Rahim Yar Khan. 

We appreciate your understanding of our Return Policy and are here to assist you with any concerns. Thank you for shopping at Arbi Mall.